Privacy Policy – TrueBlue Finance
TrueBlue Finance recognises that your privacy is important. We are committed to protecting your personal information and will always be honest and transparent about how we handle it. We comply with the Australian National Privacy Principles contained in the Privacy Act 1988 (Cth).
1. What is Personal Information
Personal information refers to any information that identifies you or could reasonably identify you. This includes your name, gender, address, occupation, location, contact details, payment details, financial data, and how you use our services.Sensitive personal information includes details about your race, religion, health, sexual orientation, or criminal record. We do not collect sensitive information unless required and with your explicit consent.
2. What Personal Information We Collect
We only collect personal information when it is reasonably necessary to provide services or conduct our business. This may include:
Developing or improving our services
Providing more relevant advertising
Understanding customer needs
Managing business operations
Meeting legal obligations
3. How We Collect Personal Information
We collect information in the following ways:
Directly from you (via forms, calls, emails, etc.)
During service delivery (e.g., purchases or payments)
From third parties (e.g., references or authorised sources)
Through our website using cookies and analytics tools
You can disable cookies in your browser settings, though it may affect website functionality.We collect aggregate data such as IP addresses and session activity to measure website performance.
No personally identifiable information is linked to this data.
Please note: Our privacy policy does not extend to third-party websites linked from ours.
4. How We Protect Your Information
We take your privacy seriously and have implemented several security measures to protect your data:
Restricted access to authorised personnel only
Firewalls and secure data storage systems
Encryption of data during transmission
Routine virus scans and system monitoring
Staff training in privacy and security practices
Ongoing reviews of our security procedures
5. Use and Disclosure of Personal Information
We will not share your information with third parties unless:
You have provided consentIt is necessary to provide our services
It is consistent with the purposes outlined in this policy
It is legally required
If we share data with partners or suppliers, it is only to the extent needed for their role, and they are obligated to maintain privacy and security.
We may use third-party suppliers, including some located in Australia, to help with sales, support, or data storage.
6. Marketing
We may use your personal information to send marketing communications that are relevant to your interests.You can opt out of marketing at any time by contacting us. Opting out will not stop general advertising like letterbox drops or online ads we can't control directly.We do not provide your information to third parties for their own marketing.
7. Personal Credit Information
If you apply for credit, we may collect information such as:Your credit historyEmployment statusPast payment recordsTrade referencesWe may request your credit report from Veda Advantage and use it to assess your application. Visit www.veda.com.au for more information about how they manage your data.If payments are overdue, we may notify the credit agency or refer the matter to a debt collection service or legal firm, and provide them with relevant personal information.
8. Access and Correction
You may request access to your personal information by contacting us. We will verify your identity before providing access.
We will not provide access if it would impact another person’s privacy or pose a safety risk.
If any information we hold is incorrect, please let us know and we will update it.
If the incorrect information has been shared with others (like a credit agency), we’ll notify them of the correction.
9. Updates to Our Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Contact Us
For any questions, data access requests, corrections, or complaints, please contact:
The Privacy Officer
TrueBlue Finance
loanstrueblue@gmail.com or 02 9676 3517
We will acknowledge your complaint, investigate it, and provide a response within 30 days.
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